FAQ: Frequently asked questions:


Purament accepts online payments via debit cards and major credit cards, including Visa, MasterCard, and American Express.

Upon successful payment, you will receive an email confirmation and a receipt. Additionally, you can verify the payment status in your account’s order history.

Yes, our website utilizes secure encryption technology to safeguard your personal and financial information during transactions.





Our website primarily uses US dollars.

Yes, you can use a prepaid debit card with Visa, Mastercard, or American Express logos for purchases on our website.

Yes, we do accept paypal payments.

No, cash on delivery (COD) is not available as a payment method.

We offer complimentary standard shipping for all products, with delivery times varying by location.

Orders are typically processed and dispatched within 1-2 business days. You will receive a shipping confirmation email with a tracking number once your order is sent out.

The estimated delivery time is usually 3-7 business days, depending on the destination.

Address changes can be accommodated before order processing. Please note that changes may be restricted during high order volumes.

Unfortunately, billing addresses cannot be altered after an order is placed. However, if your shipping address is correct, you will still receive your order.

No, we currently offer shipping to US only.

If your order is lost or damaged during shipping, please contact us promptly for assistance.

We accept returns within 14 days of receiving items in new and unused condition. Refer to our Return & Refund Policy for comprehensive details and exclusions.


To initiate a return, please reach out to us to request a return authorization. Detailed instructions will be provided on how to proceed with the return.

The customer is responsible for return shipping costs unless the received item is defective, damaged, or incorrect.

If you receive a defective, damaged, or incorrect item, please contact us immediately for prompt resolution.

Refunds are processed within 5-7 business days upon receiving the returned item. The refund will be credited to the original payment method.

Yes, we accept exchanges for items in new and unused condition. Please contact us to initiate an exchange process.

Unfortunately, once an order has been placed, we are unable to accommodate cancellations, changes, or modifications. All sales are final. We apologize for any inconvenience this may cause.

You can track your order by clicking on the tracking link provided in the shipping confirmation email. If you encounter any issues with tracking, please feel free to contact us for assistance.

If you experience any difficulties with payments or orders, please reach out to our dedicated customer service team. Our specialists are equipped to assist you promptly and resolve any issues effectively.

If you notice duplicate charges on your credit card statement, it may be due to an initial declined transaction resulting in a pending charge. Rest assured, we do not capture funds for declined transactions, and any pending charges will automatically be reversed within a few business days.

To unsubscribe from our emails, simply scroll to the bottom of a previous email and select the “unsubscribe” option. This will remove you from our mailing list. Should you wish to re-subscribe in the future, you can do so by signing up on our website or contacting our Customer Service Team for assistance.